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Privacy Policy

Last updated: September 2026

 

At Mon + Co, we respect your privacy and want you to understand what information we collect, why we collect it and how we use it.

This Privacy Policy applies to personal information collected by Mon + Co Agency Pty Ltd (ABN 87 658 846 596) through our website, The VM Edit, our services, bookings, programs, communications and other interactions with you.

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We manage personal information in accordance with applicable Australian privacy laws and, where applicable, the Australian Privacy Principles.

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1. What Information We Collect

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The information we collect depends on how you interact with us and may include:

  • your name, email address, phone number and contact details;

  • your business, employer, job title or professional information;

  • booking, enquiry and appointment details;

  • information you provide when registering for a workshop, masterclass, mentoring program or other service;

  • information you provide through questionnaires, applications, surveys or forms;

  • billing and transaction information;

  • communications you have with our team;

  • newsletter and marketing preferences;

  • reviews, testimonials, photographs or video that you provide or authorise us to use;

  • website usage information collected through cookies, analytics and similar technologies; and

  • any other information you choose to provide to us.

For mentoring, workshops and other services, we may ask questions about your business, career, experience, goals or challenges so we can understand what you're looking to achieve and tailor the service appropriately.

Please only provide information that is reasonably relevant to your enquiry or the service you're using.

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2. Payment Information

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Online payments are processed using payment services available through Wix and Stripe.

Mon + Co does not generally receive or store your complete credit or debit card details. Payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

We may receive information about a transaction, including your name, the amount paid, payment status and transaction details, for administration, accounting and customer support purposes.

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3. How We Collect Information

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We generally collect information directly from you when you:

  • visit or use our website;

  • make a booking or purchase;

  • enquire about our services;

  • complete a website form;

  • subscribe to our newsletter;

  • register for a workshop, masterclass or mentoring program;

  • participate in a video call or mentoring session;

  • communicate with us;

  • provide feedback, a review or testimonial; or

  • otherwise work or interact with Mon + Co.

We may also receive information through the platforms and service providers we use to operate our business, or from another person or organisation where it is reasonable and lawful for us to do so.

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4. How We Use Your Information

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We may use personal information to:

  • respond to enquiries;

  • manage bookings and payments;

  • deliver our services, workshops, masterclasses and mentoring programs;

  • communicate with clients and participants;

  • personalise and improve our services;

  • manage client and customer relationships;

  • provide customer support;

  • send newsletters, updates and marketing where permitted;

  • understand how people use our website and services;

  • measure and improve our website and marketing;

  • manage testimonials, reviews and approved promotional content;

  • administer our business, accounting and record keeping;

  • protect our website, systems, customers and business;

  • comply with legal and regulatory obligations; and

  • manage disputes, complaints and other legitimate business requirements.

We won't use your personal information for an unrelated purpose where doing so would not be reasonably expected or otherwise permitted by law.

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5. Email Marketing & Newsletters

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If you subscribe to Mon + Co or The VM Edit communications, or otherwise consent to receive marketing from us, we may send you information about our services, programs, events, resources and other relevant updates.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary service communications, such as booking confirmations, payment information or communications relating to a service you have purchased.

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6. Cookies, Analytics & Advertising

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Our website uses cookies and similar technologies to operate the website, understand how it is used and improve our services and marketing.

We use or may use services including:

  • Wix website and analytics tools;

  • Google Analytics;

  • Google advertising tools;

  • Meta Pixel and Meta advertising tools; and

  • other similar analytics or advertising technologies we may introduce from time to time.

These technologies may collect information about your device, browser, pages viewed, interactions with the website, referring website and other usage information.

Some advertising technologies may also help us understand whether our advertising is effective or allow advertising to be shown to people who may be interested in our services.

Where consent is required for particular cookies or tracking technologies, we'll seek that consent through the website.

You can also manage cookies through your browser or available website privacy settings, although disabling some cookies may affect how the website operates.

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7. Who We Share Information With

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We don't sell your personal information.

We may provide personal information to trusted service providers where reasonably necessary to operate our business or deliver our services.

These may include providers supporting:

  • our website, bookings and CRM, including Wix;

  • payment processing, including Stripe;

  • email, cloud and video meeting services, including Google Workspace and Google Meet;

  • accounting, including Xero;

  • analytics and advertising, including Google and Meta;

  • IT, website and technology support;

  • professional advisers such as accountants, lawyers and consultants; and

  • contractors or other service providers assisting us to deliver a particular service.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our legal rights or those of another person.

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8. Overseas & Cloud Services

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Some of the technology and cloud services we use operate internationally. This means personal information may be processed or stored using infrastructure or service providers located outside Australia.

The location may vary depending on the provider, its infrastructure and the particular service being used.

Where Australian privacy laws require us to take steps in relation to an overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.

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9. Photos, Video, Reviews & Testimonials

From time to time, we may invite clients or participants to provide a review or testimonial, or ask permission to use photographs or video from workshops, events or other Mon + Co activities.

Where appropriate, we'll obtain permission before using identifiable client or participant content for promotional purposes.

If you've previously provided permission and later have concerns about how your image, testimonial or other content is being used, please contact us and we'll consider your request.

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10. How We Store & Protect Information

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Personal information may be stored electronically through the systems we use to operate our business, including Wix, Google Workspace, Xero and other service providers.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online or electronic system can be guaranteed to be completely secure, so we also encourage you to take reasonable care when providing information electronically.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, our legitimate business and record-keeping requirements, or as required by law.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and required.

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11. Accessing or Correcting Your Information

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If you'd like to access personal information we hold about you, or believe something we hold is incorrect or out of date, please contact:

vmedit@monandcoagency.com.au

We may need to verify your identity before providing access or making a change.

We'll respond within a reasonable period and, where applicable, in accordance with our obligations under Australian privacy law.

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12. Privacy Questions or Complaints

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If you have a question or concern about how we've handled your personal information, please contact:

Mon + Co Agency Pty Ltd

Email: vmedit@monandcoagency.com.au

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Please provide enough information for us to understand your concern. We'll review the issue and respond within a reasonable period.

If your complaint relates to rights available under Australian privacy law and you're not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.

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13. Third-Party Websites

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Our website may contain links to other websites or services.

Those third parties have their own privacy practices and policies. Mon + Co is not responsible for how an independent third-party website handles your information once you leave our website.

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14. Changes to This Policy

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Our business, website and technology will continue to evolve, so we may update this Privacy Policy from time to time.

The current version will be published on our website with the date it was last updated.

Mon + Co Agency Pty Ltd

ABN 87 658 846 596

monandcoagency.com.au

vmedit@monandcoagency.com.au

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