Booking Policy

SECTION 1 – WEBSITE BOOKING POLICY
We understand that plans change. Our Booking Policy is designed to give clients flexibility where we can, while recognising that our sessions, workshops, masterclasses and mentoring programs involve dedicated time, preparation and, in some cases, travel and other costs.

Confirming Your Booking
Your booking is confirmed once Mon + Co has accepted your booking and the required payment or deposit has been received.
Where your booking is covered by a separate proposal, Statement of Work or client agreement, the terms of that agreement will apply if they differ from this Booking Policy.

Payments
Payment requirements depend on the service you book:

• 1-on-1 Video Call: Full payment at the time of booking.

• Keynote Speaker: 50% deposit to secure the date, with the remaining 50% due 14 days before the event.

• Half Day In-Store Workshop: 50% deposit to secure the date, with the remaining 50% due 7 days before the workshop.

• Full Day Masterclass: 50% deposit to secure the date, with the remaining 50% due 14 days before the masterclass.

• VM Mentoring – 3 Months: Pay upfront and receive the upfront-payment discount shown at checkout, or pay by 3 monthly instalments.

• VM Mentoring – 6 Months: Pay upfront and receive the upfront-payment discount shown at checkout, or pay by 6 monthly instalments.

Where a workshop, keynote or masterclass is booked after the balance payment date, full payment is required to secure the booking.

Rescheduling & Cancellations
We know things come up. If you need to change a booking, please let us know as early as possible and we'll do our best to find a practical solution.
Cancellation charges may apply where we have already reserved time, undertaken preparation, allocated team members or incurred costs that cannot reasonably be recovered.
The specific cancellation and rescheduling arrangements for each service are set out below.

1-on-1 Video Calls
You can reschedule your session with at least 24 hours' notice, subject to availability.
If you cancel more than 24 hours before the session, you may reschedule or request a refund.
Cancellations within 24 hours may result in the session fee being forfeited where the reserved time cannot reasonably be rebooked.
If you do not attend your scheduled session without notice, the session will be treated as used.

Keynote Speaker
Where possible, we'll work with you to move your keynote to another suitable date before treating the booking as cancelled.
For cancellations:

• More than 30 days before the event: Amounts paid will be refunded, less reasonable preparation costs and non-refundable third-party costs already incurred.

• 14–30 days before the event: A reasonable cancellation charge may apply to reflect preparation undertaken, reserved time that cannot reasonably be rebooked and committed costs.

• Within 14 days: Up to the full speaker fee may be payable where the reserved date cannot reasonably be rebooked.

Approved travel, accommodation and other non-refundable costs already committed to the event remain payable.

Half Day In-Store Workshops
You can request to reschedule your workshop with at least 7 days' notice, subject to availability.
For cancellations more than 7 days before the workshop, amounts paid will be refunded less reasonable preparation and non-refundable costs already incurred.
For cancellations within 7 days, a cancellation charge may apply to cover preparation, committed team time that cannot reasonably be reallocated and other costs that cannot reasonably be recovered.
For same-day cancellations, or where our team has already commenced travel or attended the agreed location, up to the full workshop fee may be payable.

Full Day Masterclasses
You can request to reschedule your masterclass with at least 14 days' notice, subject to availability.
For cancellations:

• More than 14 days before the masterclass: Amounts paid will be refunded, less reasonable preparation and non-refundable costs already incurred.

• 7–14 days before the masterclass: A cancellation charge may apply to reflect preparation, reserved time that cannot reasonably be rebooked and committed costs.

• Within 7 days: Up to the full masterclass fee may be payable where the reserved date cannot reasonably be rebooked.

Approved travel, accommodation, venue, materials and other non-refundable costs already committed remain payable.

VM Mentoring Programs
Our 3-month and 6-month VM Mentoring programs are fixed-term programs.
You can choose to pay the program fee upfront at the discounted price shown at checkout or by monthly installments over the program term.
If you select monthly instalments, those instalments are a payment plan for the total program fee. They do not make the program a month-to-month subscription that can be cancelled at any time.
Once your program has commenced, you remain committed to the program and its fees, subject to your rights under the Australian Consumer Law.
Individual mentoring sessions can be rescheduled with at least 24 hours' notice, subject to availability. Sessions cancelled within 24 hours or missed without notice may be forfeited.
We understand that circumstances can change, particularly over a longer mentoring program. If something significant affects your ability to continue, please contact us and we'll consider whether the program can reasonably be paused, rescheduled or otherwise adjusted.

Failed Installment Payments
If a scheduled mentoring payment is unsuccessful, we'll give you an opportunity to update your payment details or arrange payment.
Future mentoring sessions may be paused while an instalment remains overdue.

Travel & Additional Costs
Where a booking requires travel, accommodation, parking, venue hire, materials or other third-party costs that are not included in the booking price, we'll let you know before those costs are committed wherever reasonably practicable.
Approved costs that have already been committed and cannot reasonably be cancelled or recovered remain payable if you subsequently change or cancel the booking.

Changes by Mon + Co
Occasionally illness, travel disruption or another unexpected circumstance may mean we need to change a booking.
If this happens, we'll contact you as soon as possible and prioritise finding a suitable alternative date.
If Mon + Co cancels a booking and we cannot provide the service or agree on a suitable alternative, we will refund any amount paid for services that have not been provided.

Australian Consumer Law
Nothing in this Booking Policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.
Need to Change a Booking?
Please contact us as early as possible at vmedit@monandcoagency.com.au and we'll work with you to find a practical solution.
Mon + Co Agency Pty Ltd
ABN: 87 658 846 596
www.monandcpagency.com.au
 
SECTION 2 – 1-ON-1 VIDEO CALL
Product Page – Booking & Payment
Payment: Full payment is required at the time of booking.
Rescheduling: You can reschedule your session with at least 24 hours' notice, subject to availability.
Cancellation: If you cancel more than 24 hours before your session, you can reschedule or request a refund. Cancellations within 24 hours may result in the session fee being forfeited where the reserved time cannot reasonably be rebooked. No-shows without notice will be treated as a used session.

Wix Checkout Terms
By booking, you agree to pay the session fee in full.
You can reschedule with at least 24 hours' notice, subject to availability. Cancellations within 24 hours and no-shows may result in the session fee being forfeited where the reserved time cannot reasonably be rebooked.
Your booking is subject to the Mon + Co Booking Policy and Terms of Service. Nothing in these terms limits your rights under the Australian Consumer Law.
 
SECTION 3 – KEYNOTE SPEAKER
Product Page – Booking & Payment
Payment: A 50% deposit is required to secure your date. The remaining 50% is payable 14 days before the event. For bookings made within 14 days, full payment is required to secure the booking.
Rescheduling: If your plans change, we'll prioritise finding another suitable date where possible.
Cancellation: More than 30 days before the event, amounts paid will be refunded less reasonable preparation and non-refundable costs already incurred. Between 14 and 30 days, a reasonable cancellation charge may apply. Within 14 days, up to the full speaker fee may be payable where the reserved date cannot reasonably be rebooked.
Approved travel, accommodation and other committed non-refundable costs remain payable.

Wix Checkout Terms
A 50% deposit secures your booking, with the remaining 50% payable 14 days before the event.
Cancellation charges may apply where Mon + Co has undertaken preparation, reserved time that cannot reasonably be rebooked or incurred non-refundable costs.
Where possible, we'll work with you to reschedule before treating the booking as cancelled.
Your booking is subject to the Mon + Co Booking Policy and Terms of Service and your rights under the Australian Consumer Law.
 
SECTION 4 – HALF DAY IN-STORE WORKSHOP
Product Page – Booking & Payment
Payment: A 50% deposit is required to secure your workshop, with the remaining 50% payable 7 days before the booked date. For bookings made within 7 days, full payment is required.
Rescheduling: You can request to reschedule with at least 7 days' notice, subject to availability.
Cancellation: More than 7 days before the workshop, amounts paid will be refunded less reasonable preparation and non-refundable costs already incurred.
For cancellations within 7 days, a cancellation charge may apply to cover preparation, committed team time and costs that cannot reasonably be recovered.
For same-day cancellations, or where our team has already commenced travel or attended the location, up to the full workshop fee may be payable.

Wix Checkout Terms
A 50% deposit secures your workshop, with the balance payable 7 days before the booked date.
You can request to reschedule with at least 7 days' notice, subject to availability.
Late cancellation charges may apply to cover preparation, committed team time and costs that cannot reasonably be recovered. Same-day cancellations may result in the full workshop fee being payable.
Your booking is subject to the Mon + Co Booking Policy and Terms of Service and your rights under the Australian Consumer Law.
 
SECTION 5 – FULL DAY MASTERCLASS
Product Page – Booking & Payment
Payment: A 50% deposit is required to secure your date, with the remaining 50% payable 14 days before the masterclass. For bookings made within 14 days, full payment is required.
Rescheduling: You can request to reschedule with at least 14 days' notice, subject to availability.
Cancellation: More than 14 days before the masterclass, amounts paid will be refunded less reasonable preparation and non-refundable costs already incurred.
For cancellations between 7 and 14 days, a cancellation charge may apply to reflect preparation, reserved time that cannot reasonably be rebooked and committed costs.
For cancellations within 7 days, up to the full masterclass fee may be payable where the reserved date cannot reasonably be rebooked.
Approved travel, accommodation, venue, materials and other committed non-refundable costs remain payable.

Wix Checkout Terms
A 50% deposit secures your masterclass, with the remaining 50% payable 14 days before the booked date.
You can request to reschedule with at least 14 days' notice, subject to availability.
Late cancellation charges may apply to reflect preparation, reserved time and committed costs. Cancellations within 7 days may result in the full booking fee being payable where the reserved date cannot reasonably be rebooked.
Your booking is subject to the Mon + Co Booking Policy and Terms of Service and your rights under the Australian Consumer Law.
 
SECTION 6 – VM MENTORING – 3 MONTHS
Product Page – Booking & Payment
This is a 3-month mentoring program.
Choose between:
Pay Upfront: Pay the full program fee at commencement and receive a 5% upfront payment discount.
Monthly Payment Plan: Pay the program fee by 3 monthly instalments, automatically charged to your nominated payment method.
The monthly option is a payment plan for the total 3-month program fee. It is not a month-to-month subscription.
Once your program commences, you are committed to the full program and its fees, subject to your rights under the Australian Consumer Law.
Individual mentoring sessions can be rescheduled with at least 24 hours' notice, subject to availability. Sessions cancelled within 24 hours or missed without notice may be forfeited.
If something significant affects your ability to continue, contact us and we'll consider whether the program can reasonably be paused, rescheduled or adjusted.

Wix Checkout Terms
This is a 3-month program.
By enrolling, you are committing to the full 3-month program.
You can pay upfront at the discounted price shown at checkout or by 3 monthly instalments.
If you select monthly instalments, you authorise the scheduled payments to be automatically charged to your nominated payment method. The instalment option is a payment plan for the total program fee and is not a month-to-month subscription that can be cancelled at any time.
Individual sessions can be rescheduled with at least 24 hours' notice. Late cancellations or missed sessions may be forfeited.
Your enrolment is subject to the Mon + Co Booking Policy and Terms of Service and your rights under the Australian Consumer Law.
 
SECTION 7 – VM MENTORING – 6 MONTHS
Product Page – Booking & Payment
This is a 6-month mentoring program.
Choose between:
Pay Upfront: Pay the full program fee at commencement and receive a 10% upfront payment discount.
Monthly Payment Plan: Pay the program fee by 6 monthly instalments, automatically charged to your nominated payment method.
The monthly option is a payment plan for the total 6-month program fee. It is not a month-to-month subscription.
Once your program commences, you are committed to the full program and its fees, subject to your rights under the Australian Consumer Law.
Individual mentoring sessions can be rescheduled with at least 24 hours' notice, subject to availability. Sessions cancelled within 24 hours or missed without notice may be forfeited.
We understand circumstances can change over six months. If something significant affects your ability to continue, contact us and we'll consider whether the program can reasonably be paused, rescheduled or adjusted.

Wix Checkout Terms
This is a 6-month program.
By enrolling, you are committing to the full 6-month program.
You can pay upfront at the discounted price shown at checkout or by 6 monthly instalments.
If you select monthly instalments, you authorise the scheduled payments to be automatically charged to your nominated payment method. The instalment option is a payment plan for the total program fee and is not a month-to-month subscription that can be cancelled at any time.
Individual sessions can be rescheduled with at least 24 hours' notice. Late cancellations or missed sessions may be forfeited.
Your enrolment is subject to the Mon + Co Booking Policy and Terms of Service and your rights under the Australian Consumer Law.